IT & Infrastructure

Customer-facing IT support role for an ERP system, involving troubleshooting, ticket management, and coordination between support and internal teams. Primarily phone/email-based customer service with some technical problem-solving.

System administration role managing IT infrastructure, networks, servers, and support for a wine company. Day-to-day involves monitoring systems, administering networks/servers, providing IT support to employees, and managing hardware/software procurement and security.

Internal IT support role managing workplace setup, user support, hardware/software maintenance, and infrastructure optimization for a regional telecommunications company. Focuses on operational IT management rather than software development.

Hands-on IT support role managing end-user technical issues, hardware/network troubleshooting, and IT operations at a single location. Day-to-day involves ticket resolution, on-site installations, user access management, and maintaining system stability.