Developer Relations

Build a support function from scratch for a proptech SaaS platform, solving customer technical issues, systematically analyzing bugs and data problems, and creating documentation/processes to scale support as the company grows.

Build and maintain demo applications and integrations to showcase Shotstack's video API capabilities, then drive their adoption through social media, partnerships, and public visibility. Balance hands-on coding with marketing and community engagement.

Create educational content, tutorials, and sample code demonstrating cloud infrastructure and AI products; collaborate with academic partners to design solution architectures and documentation.

Build developer tools, documentation, and educational resources while working directly with the developer community to understand their needs and improve the platform experience. This role bridges engineering expertise with community engagement and advocacy.

Work as the primary support contact for Chainguard's container security platform, triaging and resolving complex customer issues with Kubernetes/Docker ecosystems while coordinating with engineering teams on bugs and feature requests.

Handle 200-300 support tickets weekly from Substack creators via email and chat, troubleshooting issues and bugs while gathering feedback for engineering teams. Includes team collaboration and project work alongside frontline support.

Community manager for an online language learning platform, handling member support across multiple channels (email, Discord, Zoom, social media), moderating discussions, and creating video transcripts. Focuses on building and maintaining a positive learning community rather than technical development.

Create and manage executive thought leadership content across social media and public platforms, including trend analysis, sophisticated writing in multiple languages, and community engagement within the Web3 ecosystem.

Lead media relations and narrative building for a blockchain security company, managing relationships with journalists across tech/business/cybersecurity beats and positioning technical security insights in mainstream conversations.