IT & Infrastructure

Senior system administrator focused on managing Microsoft Configuration Manager (SCCM) environments, deploying software packages, and maintaining Windows client infrastructure across enterprise systems. Day-to-day involves managing deployments, monitoring systems, patch management, and automating infrastructure tasks using PowerShell.

First/second-level IT support role focusing on troubleshooting hardware and software issues for end users, handling tickets, and managing client deployments. Emphasizes customer interaction and problem-solving over coding.

A service dispatcher role that manages IT support tickets, prioritizes incidents, coordinates technical resources between clients and engineers, and handles escalations. It's a bridge between customers and technical teams rather than hands-on engineering work.

Provide second and third-level technical support for enterprise applications (primarily Microsoft Dynamics ERP/CRM), troubleshoot system issues, optimize business processes, and deliver user training across multiple platforms.

System integration specialist managing Microsoft Cloud infrastructure (Microsoft 365, Azure), IT operations, security compliance, and supporting internal IT projects across a global organization. Involves cloud administration, infrastructure maintenance, troubleshooting, and vendor management rather than software development.

Support-focused IT systems role managing user endpoints, workplace solutions, and device management across Microsoft 365/Intune/MDM platforms. Day-to-day involves handling helpdesk tickets, configuring client devices, administering mobile device management, and optimizing IT service processes.

Hands-on IT support and infrastructure role focused on Windows systems administration, hardware maintenance, and network troubleshooting for SMB clients. Mix of technical depth and customer-facing support work.

Real-time monitoring and control of electrical grid distribution systems using SCADA software and control room tools, with responsibility for responding to alarms, coordinating field crews, and executing switching operations 24/7.

System administration role managing IT infrastructure, servers, and networks for SME clients. Day-to-day involves monitoring systems, installing/configuring hardware and software, handling backups, troubleshooting issues, and planning IT projects with direct client interaction.

Manage and maintain IT infrastructure including Windows servers, Microsoft 365 environments, networks, and user support. Focus is on system reliability, security, and operational excellence rather than software development.

First-line IT support and system administration role focused on helpdesk, user support, workstation setup, and infrastructure maintenance for a large wholesale company. Day-to-day involves troubleshooting user issues, managing hardware/software, and maintaining servers and networks.

Entry-level technical support role providing customer assistance with Windows systems, digital certificates, and peripherals through phone, chat, email, and remote access. Focuses on troubleshooting, customer service, and hands-on equipment configuration rather than software development.

Day-to-day involves responding to user technical issues via phone/email/in-person, troubleshooting hardware and software problems, and managing IT service tickets. This is frontline technical support focused on end-user problem resolution rather than system design or infrastructure engineering.

Help end users resolve IT support issues including password resets, software installations, hardware troubleshooting, and ticketing system management across cloud services and devices. This is frontline technical support focused on user problems rather than system design or strategy.

First-level technical support role involving intake of customer calls/emails, incident documentation in ticketing systems, and escalation to higher-tier support. Day-to-day work focuses on customer communication, ticket management, and infrastructure monitoring rather than development.

First-line technical support analyst for an educational technology platform, handling user inquiries via phone, email, and ticketing systems. Involves troubleshooting platform issues, user guidance, and incident categorization rather than software development.