Senior Director Global Delivery Services

Elite TechnologyUnited Kingdomfull-time

AI Summary: Lead and manage a global delivery operations team across EMEA and APAC regions, overseeing customer onboarding, implementation, and success metrics for a legal tech SaaS platform. Focus on operational governance, team performance, and cross-functional coordination to ensure customers successfully adopt the software.

Career-change fit:6/10

Project ManagementRemote

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Originally posted onremoteok on 6/6/2026

Full Description

Elite is the trusted automation platform for law firm operations across most of the worldâs largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Eliteâs products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview:
The Senior Director, Global Delivery Services leads customer delivery operations across EMEA and APAC, ensuring consistent execution, operational excellence, and successful customer outcomes. This role oversees a global delivery organization, drives performance through governance and key metrics, and partners with cross-functional teams to support customer success. The position is critical to maintaining high customer satisfaction, enabling scalable growth, and ensuring customers realize value from the company's solutions.

Work Arrangement: Remote

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