Senior Account Performance Manager

<h3 class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">🧡 <strong class="font-semibold text-foreground">About Alma</strong></h3> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">At Alma, we believe sustainable commerce depends on fair, well-balanced trade. Because finance plays a pivotal role in business, our mission is to put it back in its rightful place: serving merchants and consumers.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">Our installment and deferred payment solutions help merchants boost sales by 20% or more, increase customer loyalty, and deliver a seamless shopping experience, without encouraging bad debt.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">As the buy now, pay later leader in France and active in 10 European countries, we've empowered more than 25,000 merchants and 10 million consumers.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">With 380+ Almakers and more than €100M in ARR, Alma is scaling rapidly across Europe as a member of the Next40, and we're just getting started!</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">&nbsp;</div> <h3 class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">👐 <strong class="font-semibold text-foreground">About the team</strong></h3> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">You'll join a team made up of one manager, one team lead and five Account Performance Managers: Mathieu, Guillaume, Hugo, Gonzague and Alexandre.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">The team is responsible for supporting Alma's strategic merchants, helping them grow their business with Alma and ensuring that we continue to deliver value over time.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">We're looking for our next Account Performance Manager to manage a portfolio of strategic accounts and play a key role in supporting our merchants' business strategies.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">This is a permanent position based in Paris.</strong></div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">&nbsp;</div> <h3 class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">💼 <strong class="font-semibold text-foreground">About the role</strong></h3> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">As an Account Performance Manager, you'll manage a portfolio of approximately 200 strategic merchants, both online and offline. These merchants generate an average annual turnover of between €1M and €3M with Alma.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">Most of your portfolio will be based in France, with some international accounts as Alma continues to expand across Europe.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">Your role will be to understand each merchant's business, identify opportunities for growth, maximize the value of the partnership and anticipate any behavior that could lead to churn.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">SMB and Mid-Market accounts represent around 40% of Alma's margin, which makes your work critical to the company's success.</div> <h4 class="pb-2 pt-4 heading-lg text-foreground">Your main responsibilities</h4> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed"> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Drive merchant performance</strong><br>Build strong relationships with your portfolio through proactive outreach, including calls and emails. Use Alma's dashboards and performance data to identify opportunities and provide meaningful business insights.</div> </li> <li class="break-words text-foreground text-base leading-relaxed"> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Identify growth opportunities</strong><br>Analyze merchant activity and recommend initiatives such as:</div> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Upselling Alma's solutions</li> <li class="break-words text-foreground text-base leading-relaxed">Optimizing pricing and payment plans</li> <li class="break-words text-foreground text-base leading-relaxed">Expanding into new countries</li> <li class="break-words text-foreground text-base leading-relaxed">Activating additional networks or channels</li> <li class="break-words text-foreground text-base leading-relaxed">Increasing Alma's share of the merchant's payment activity</li> </ul> </li> <li class="break-words text-foreground text-base leading-relaxed"> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Improve the profitability of your portfolio</strong><br>Conduct business and financial analyses for merchants with low margins. Work with them to define and implement action plans that improve performance and help reach the expected margin target.</div> </li> <li class="break-words text-foreground text-base leading-relaxed"> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Prevent merchant churn</strong><br>Keep a close eye on merchant performance, market trends and competitor activity. Identify early warning signs and demonstrate Alma's value through relevant, data-driven recommendations.</div> </li> <li class="break-words text-foreground text-base leading-relaxed"> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Support Alma's international growth</strong><br>Work with French and international merchants and contribute to the development of best practices for managing strategic accounts across different markets.</div> </li> <li class="break-words text-foreground text-base leading-relaxed"> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Build smarter ways of working</strong><br>Contribute to improving account management processes, reporting and automation so the team can scale its impact while maintaining a high level of service.</div> </li> </ul> <h4 class="pb-2 pt-4 heading-lg text-foreground">How success will be measured</h4> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">Your main objectives will be to:</div> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Increase revenue through TPV growth and take-rate optimization</li> <li class="break-words text-foreground text-base leading-relaxed">Reduce merchant churn by proactively demonstrating Alma's value</li> <li class="break-words text-foreground text-base leading-relaxed">Maintain a strategic level of margin across your portfolio</li> <li class="break-words text-foreground text-base leading-relaxed">Increase the adoption and expansion of Alma's solutions among strategic merchants</li> </ul> <h3 class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">🧰 <strong class="font-semibold text-foreground">You will work with</strong></h3> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">You will use a combination of data, sales and collaboration tools, including:&nbsp;Salesforce, Gong, Dust,&nbsp;Performance dashboards and internal reporting tools.&nbsp;</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">You will also work closely with teams across the organization, including Operations, Product, Sales, Risk, Finance and Marketing.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">&nbsp;</div> <h3 class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">🧩 <strong class="font-semibold text-foreground">About you</strong></h3> <h4 class="pb-2 pt-4 heading-lg text-foreground">To succeed in this role</h4> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">You have at least three years of experience in account management, business development, sales or a similar client-facing role.</li> <li class="break-words text-foreground text-base leading-relaxed">You have experience managing strategic B2B accounts and advising clients on their business challenges.</li> <li class="break-words text-foreground text-base leading-relaxed">You have a strong interest in fintech and a genuine curiosity about payment products, financial performance and the broader payments ecosystem.</li> <li class="break-words text-foreground text-base leading-relaxed">You are comfortable analyzing business and financial data and turning insights into concrete recommendations.</li> <li class="break-words text-foreground text-base leading-relaxed">You are autonomous, organized and able to manage a portfolio while prioritizing the actions with the greatest business impact.</li> <li class="break-words text-foreground text-base leading-relaxed">You are comfortable having challenging conversations with clients and turning them into constructive business opportunities.</li> <li class="break-words text-foreground text-base leading-relaxed">You are fluent in French and English.</li> </ul> <h4 class="pb-2 pt-4 heading-lg text-foreground">It will be a plus if you also</h4> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed">Speak Spanish, Portuguese or German.</li> <li class="break-words text-foreground text-base leading-relaxed">Have experience working with international clients.</li> <li class="break-words text-foreground text-base leading-relaxed">Have worked in payments, fintech, SaaS or another fast-growing technology company.</li> <li class="break-words text-foreground text-base leading-relaxed">Have experience with pricing, margin optimization or financial analysis.</li> <li class="break-words text-foreground text-base leading-relaxed">Are comfortable working with data dashboards, CRM tools and sales intelligence platforms.</li> </ul> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">Don't meet every single requirement? At Alma, we believe great hires come from diverse paths. If this role excites you, we encourage you to apply. We value potential, curiosity and the ability to grow as much as experience.</div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">&nbsp;</div> <h3 class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">🧘 <strong class="font-semibold text-foreground">About the role</strong></h3> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">If you join Alma, you will have the opportunity to grow and make an impact on:</div> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed"> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">A business that matters</strong><br>SMB and Mid-Market merchants represent around 40% of Alma's margin. As an Account Performance Manager, you will have a direct impact on revenue, profitability and merchant retention.</div> </li> <li class="break-words text-foreground text-base leading-relaxed"> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">Strategic, high-impact accounts</strong><br>You'll work with merchants generating significant volume with Alma and help shape their payment and business strategy.</div> </li> <li class="break-words text-foreground text-base leading-relaxed"> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">A broad range of skills</strong><br>From business and financial analysis to negotiation, consulting and international account management, this role will help you develop a strong 360° skill set.</div> </li> <li class="break-words text-foreground text-base leading-relaxed"> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">A collaborative, cross-functional environment</strong><br>You'll work closely with Product, Sales, Operations, Risk, Finance and Marketing teams to solve merchant challenges and create long-term value.</div> </li> <li class="break-words text-foreground text-base leading-relaxed"> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><strong class="font-semibold text-foreground">A team that pushes you forward</strong><br>You'll join a close-knit, high-performing team where feedback is direct, autonomy is real and the bar is high.</div> </li> </ul> <h3 class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">🤑 <strong class="font-semibold text-foreground">Compensation &amp; benefits</strong></h3> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Competitive salary</strong> based on 12 months</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Profit-sharing and employee savings plan</strong></li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Health insurance:</strong> 100% covered by Alma, including the family package</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Disability insurance:</strong> 100% covered by Alma</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Sport:</strong> partnerships with Gymlib and ClassPass, or €30/month reimbursement for sports activities</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Maternity and paternity leave:</strong> salary maintained at 100% during leave, with no seniority requirement. Return to work at a 4/5 schedule paid at 100% for eight weeks.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Sustainable Mobility Package:</strong> €544.80/year, excluding fully remote contracts</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Meal vouchers:</strong> €10/day, 50% covered by Alma</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Mental health:</strong> free access to the MindDay platform</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Paid time off:</strong> 25 days/year, plus additional paid leave for employees on executive contracts</li> <li class="break-words text-foreground text-base leading-relaxed">Access to our <strong class="font-semibold text-foreground">Learning &amp; Development platform</strong></li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Two weeks of full remote work possible per year during the summer</strong></li> </ul> <h3 class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">🎯 <strong class="font-semibold text-foreground">Interview process</strong></h3> <ul class="pb-2 flex flex-col gap-1 list-disc pl-6 text-foreground text-base leading-relaxed"> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Video call with a Talent Acquisition team member</strong> to discuss your background and motivation, and present the role and Alma.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Video call with your future manager</strong> to discuss the role, the team, your experience and answer your questions.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">Case study presentation with two or three team members</strong>, ideally on site, to assess your practical knowledge and approach.</li> <li class="break-words text-foreground text-base leading-relaxed"><strong class="font-semibold text-foreground">One or two additional interviews tailored to the role's level</strong> to further assess your skills and team fit.</li> </ul> <h3 class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground">🌍 <strong class="font-semibold text-foreground">Diversity &amp; Inclusion</strong></h3> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><em>At Alma, we believe that diversity fuels innovation and makes our community stronger. We are committed to building a workplace where every person feels seen, respected and empowered to do their best work, whatever their gender, background, ethnicity, age, sexual orientation, religion, disability or lived experience.</em></div> <div class="whitespace-pre-wrap break-words font-normal first:pt-0 last:pb-0 py-1 @sm:pt-2 @sm:pb-[10px] @sm:leading-relaxed text-base leading-relaxed text-foreground"><em>As an equal opportunity employer, we welcome applicants from all walks of life. All employment decisions are made based on qualifications, merit and business needs.</em></div> <p>&nbsp;</p>

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