Mid Level - Support Engineer (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  

Our IT Infrastructure Support Team (as part of our Foundation Division) provides Flix with a wide range of services around the globe. The most important services are fully owned and managed by the team and include the employee device lifecycle based on Microsoft Intune/Autopilot, our Atlassian cloud environment for product and project management, and technical event support. We are the first point of contact for all IT infrastructure-related requests and reliably enable our employees through service desk or on-site support.

About the Role

• Together with your team you own services like Office 365, hardware provisioning, global video conferencing, device and asset management 
• Proactively look for IT related business improvements and drive innovation in our flix internal infrastrucure systems
• Continuously learn from our tech community and improve our internal IT infrastructure 
• You manage, solve, or dispatch incoming 1st, 2nd and 3rd level support requests in our ticketing system together with your international support team 
• You train and consult our employees regarding usage of our global IT infrastructure and application platform 

About You

• Proficiency in supporting Office 365 products especially MS Teams, Outlook, OneDrive
• Experience in Microsoft Cloud Services (Endpoint Manager, AAD, Autopilot) 
• Experience or high interest in scripting for task automation (e.g. PowerShell)
• Fun, working in an international, diverse, dynamic, flexible, and enthusiastic working environment
• Experience working in agile and self-organized teams 
• Proficient in effective communication, with the ability to articulate complex technical information clearly and concisely to diverse audiences
• Result-driven and value-oriented 
• Fluent in English
• Experience in 1st, 2nd and 3rd level IT support in a ticketing system  

What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. 
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. 
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. 
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. 
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. 
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. 

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you'll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you're ready to grow and lead your journey, Flix is the place for you! 

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