Genesys Solution Architect

<p><strong>About Capco</strong></p> <p>Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.</p> <p><strong>We are:</strong></p> <ul> <li>Experts in capital markets,<span class="Highlight">&nbsp;banking</span><em class="Highlight">&nbsp;</em>and payments and wealth and asset management</li> <li>Deep knowledge in financial services offering, including e.g.&nbsp;<span class="Highlight">Finance</span>, Risk and Compliance, Financial Crime, Core<em class="Highlight">&nbsp;</em><span class="Highlight">Banking</span><em class="Highlight">&nbsp;</em>etc.</li> <li>Committed to growing our business and hiring the best talent to help us get there</li> <li>Focus on maintaining our nimble,<span class="Highlight">&nbsp;agile</span><em class="Highlight">&nbsp;</em>and entrepreneurial culture</li> </ul> <p>&nbsp;</p> <p data-section-id="1hl1yo8" data-start="306" data-end="321"><strong data-start="309" data-end="321">The Role:</strong></p> <p data-start="323" data-end="785">Capco is seeking an experienced Genesys Solution Architect to lead the architecture, design, and implementation of Genesys Cloud CX solutions within a complex banking environment. Acting as the primary technical authority for Genesys-related solution decisions, you will work closely with business stakeholders, engineering teams, and client leadership to deliver innovative customer experience capabilities across voice, digital, and conversational AI channels.</p> <p data-start="787" data-end="1051">This role offers the opportunity to work on large-scale transformation programmes, helping financial institutions modernise their contact centre capabilities while ensuring alignment with enterprise architecture, security, compliance, and operational requirements.</p> <p data-section-id="1uboqym" data-start="1053" data-end="1074"><strong data-start="1056" data-end="1074">What You’ll Do:</strong></p> <ul data-start="1076" data-end="1796"> <li data-section-id="9scifp" data-start="1076" data-end="1214">Lead the end-to-end solution architecture, design, and implementation of Genesys Cloud CX platforms within complex banking environments.</li> <li data-section-id="1uymb4n" data-start="1215" data-end="1378">Define scalable architectures across Voice, IVR, Routing, Workforce Engagement Management (WEM), Digital Channels, Reporting, and Conversational AI capabilities.</li> <li data-section-id="126eidx" data-start="1379" data-end="1533">Facilitate architecture workshops and design authority forums, providing technical leadership across business, technology, operations, and vendor teams.</li> <li data-section-id="1mksc0y" data-start="1534" data-end="1661">Design integration solutions leveraging REST APIs, Web Services, OAuth, middleware platforms, and event-driven architectures.</li> <li data-section-id="1kz0b4q" data-start="1662" data-end="1796">Ensure alignment with enterprise architecture standards, security policies, regulatory requirements, and operational best practices.</li> </ul> <p data-section-id="xs10nj" data-start="1798" data-end="1827"><strong data-start="1801" data-end="1827">What We’re Looking For:</strong></p> <ul data-start="1829" data-end="2437"> <li data-section-id="m95sv1" data-start="1829" data-end="1945">Proven experience as a Genesys Solution Architect delivering large-scale contact centre transformation programmes.</li> <li data-section-id="nr6vvz" data-start="1946" data-end="2047">Deep expertise in Genesys Cloud CX architecture, deployment, configuration, and operational design.</li> <li data-section-id="1jclmnt" data-start="2048" data-end="2184">Strong understanding of cloud-native architectures, SaaS operating models, integration patterns, and customer engagement technologies.</li> <li data-section-id="1hk352e" data-start="2185" data-end="2280">Experience working within highly regulated industries, ideally Banking or Financial Services.</li> <li data-section-id="svcswf" data-start="2281" data-end="2437">Excellent stakeholder management, communication, analytical, and problem-solving skills with the ability to engage both technical and executive audiences.</li> </ul> <p data-section-id="prnxb8" data-start="2439" data-end="2462"><strong data-start="2442" data-end="2462">Bonus Points For</strong></p> <ul data-start="2464" data-end="2880"> <li data-section-id="1pgdf5j" data-start="2464" data-end="2498">Genesys Cloud CX certifications.</li> <li data-section-id="uxdfjf" data-start="2499" data-end="2573">Experience designing Conversational AI, Voicebot, and Chatbot solutions.</li> <li data-section-id="un64m9" data-start="2574" data-end="2695">Experience integrating Genesys with CRM platforms such as Salesforce, Microsoft Dynamics, SAP, or equivalent solutions.</li> <li data-section-id="1xiq3wx" data-start="2696" data-end="2762">Knowledge of Agile delivery frameworks including Scrum and SAFe.</li> <li data-section-id="odqla2" data-start="2763" data-end="2880">Professional working proficiency in German and familiarity with Swiss banking regulatory and security requirements.</li> </ul> <p data-section-id="1lla9of" data-start="2882" data-end="2903"><strong data-start="2885" data-end="2903">Why Join Capco:</strong></p> <ul data-start="2905" data-end="3302"> <li data-section-id="2dvy0w" data-start="2905" data-end="2982">Deliver high-impact technology solutions for Tier 1 financial institutions.</li> <li data-section-id="1a87gyn" data-start="2983" data-end="3055">Work in a collaborative, flat, and entrepreneurial consulting culture.</li> <li data-section-id="bsqn1d" data-start="3056" data-end="3124">Access continuous learning, training, and industry certifications.</li> <li data-section-id="19cv5mp" data-start="3125" data-end="3194">Be part of a team shaping the future of digital financial services.</li> <li data-section-id="o3xhsl" data-start="3195" data-end="3302">Help shape the future of digital transformation across FS &amp; Energy.</li> </ul> <p>&nbsp;</p> <p><strong>Ready to take the Next Step&nbsp;</strong></p> <p>If this sounds like you, we would love to hear from you. &nbsp;This is an opportunity to make a difference and contribute to a highly successful company with a significant growth trajectory.</p> <p>&nbsp;</p>

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