Director Customer Care (m/f/d)
Trusted Shops SE (DE)Cologne, Nordrhein-Westfalen, Germanyfull-time
AI Summary: Lead and manage a customer care team, focusing on operational performance, customer satisfaction, and service delivery. Drive process improvements using automation and AI while collaborating with cross-functional stakeholders to scale service excellence.
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Originally posted onarbeitnow on 9/16/2026
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At Trusted Shops, we are interested in you as a person. Whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.
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