Customer Success Manager DroneSense

VersatermRemotefull-time

AI Summary: Act as a trusted technical advisor to public safety agencies using DroneSense, managing customer onboarding, adoption, and expansion while serving as a liaison between customers and internal technical teams. Day-to-day involves understanding customer workflows, troubleshooting deployment issues, identifying upsell opportunities, and collaborating cross-functionally to ensure customer success.

Career-change fit:7/10

Pre-Sales EngineeringRemote

Apply for This Position

Originally posted onremoteok on 2/9/2026

Full Description

The CompanyÂ

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.

The Customer Success Manager (CSM) plays a critical role in customer retention, operational success, and longâterm account growth. This position serves as a trusted advisor and subject matter expert for public safety agencies, supporting the successful deployment, adoption, and expansion of DroneSense solutions.

The role requires strong technical, operational, and regulatory knowledge of public safety UAS programs, including DFR operations and FAA regulatory frameworks. The CSM works closely with Sales, Engineering, Product, and Support teams to ensure a bestâinâclass customer experience.

What You Do

Partner with regional Account Executives to support customer retention, ren

Please mention the word **BEAUTIFULLLY** and tag RMTcyLjkyLjExOS4yMQ== when applying to show you read the job post completely (#RMTcyLjkyLjExOS4yMQ==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Apply for This Position