Content Operations Coordinator
Full Description
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the companyâs
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
Position Summary
The Content Operations Coordinator is the engine behind seamless, high-quality content delivery. This role serves as a central hub for workflow execution, ensuring content moves efficiently from intake through production while maintaining strong governance, documentation, and compliance standards.
Youâll play a critical role in keeping high-volume, stage-gated workflows organized, audit-ready, and on track. This includes supporting contract and SOW administration, enabling AI-assisted production workflows, maintaining documentation and compliance readiness, and providing day-to-day operational support across Content Strategy, Project Coordination, Talent & Resource, and B2B Solutions.
This is an ideal opportunity for someone who thrives in structured environments, enjoys bringing order to complexity, and takes pride in enabling teams to execute at a high level.
\nContracts, SOWs, and Vendor Administration (10%)
- Track and reconcile SME contracts and statements of work (SOWs)
- Ensure milestones, deliverables, COI documentation, and payment terms are complete and accurate
- Proactively identify and escalate missing documentation or exceptions, partnering with the Talent & Resource Manager and stakeholders to resolve
AI-Assisted Production Operations (15%)
- Execute AI-supported workflows (e.g., drafting, copyediting, test item generation) using established SOPs and templates
- Maintain human-in-the-loop quality standards, including checks for accuracy, bias, and compliance
- Track AI usage and workflow adherence to support audits and continuous improvement
Content Quality Assurance (20%)
- Partner with stakeholders and editorial teams to ensure content aligns with brand voice, instructional intent, and quality standards
- Submit and track change orders to address content updates and corrections
Documentation Intake, Compliance & Accreditation Support (20%)
- Own SME deliverable intake, ensuring completeness of required materials (COI disclosures, accreditation language, bios, supporting assets)
- Maintain accurate data in content tracking systems and dashboards to support visibility across the development pipeline
- Manage version control and regulatory documentation to ensure audit readiness across brands and formats
- Support course updates, replacements, and periodic reviews
Copyright, Permissions & Asset Governance (10%)
- Serve as the point of contact for copyright and permissions for SME-provided materials
- Verify licensing and maintain documentation; escalate complex cases as needed
Course Mapping & Tagging (10%)
- Execute course mapping and tagging workflows across platforms and brands
- Maintain accurate and consistent tagging to support content discoverability and reporting
Talent, Resource & Scheduling Support (15%)
- Maintain and update the SME talent database (availability, rates, performance insights, diversity and specialty coverage)
- Coordinate SME scheduling for webinars, podcasts, and content delivery
- Support onboarding processes and access provisioning
- Help enforce SLAs and capacity planning to keep workflows on track
- 2+ years of experience in content operations, publishing coordination, or project/program support (or equivalent combination of education and experience)
- Strong organizational skills with a high level of attention to detail and documentation accuracy
- Proven ability to manage multiple priorities in a structured, process-driven environment
- Experience working with project management tools (e.g., Monday.com), shared documentation platforms, and spreadsheets
- Comfort navigating multiple systems and collaborating across cross-functional teams
- Familiarity with LMS or content management systems
- Experience working in accredited continuing education environments (e.g., CME, CNE, CPE)
- Familiarity with accreditation standards such as ACCME, ANCC, or ACPE
- Exposure to digital learning production workflows and/or AI-assisted content development with human review