Product Director – Field Service / Facilities Management

<div class="content-intro"><h3><strong>The Joblogic Story</strong></h3> <p>Established in 1998,&nbsp;<strong>Joblogic</strong> is the UK’s #1 <strong>Field Service Management</strong> (FSM) software platform. We are a global business with offices in the <strong>UK</strong>, <strong>Pakistan</strong>, and <strong>Vietnam</strong>. Since our management buy-out in 2013, we have grown from <strong>~£500K </strong>ARR to <strong>~£35M+ </strong>ARR and expanded our team from 11 to 500+ people.</p> <p>Recently, we secured a strategic growth investment from <strong>Vista Equity Partners </strong>— a global technology investor specialising in enterprise software. This investment includes over <strong>£100</strong> million in new primary capital and will fuel our next phase of growth by accelerating our <strong>AI-first roadmap</strong>, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.</p> <p>With <strong>Vista’s </strong>backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to <strong>£100M </strong>ARR across international markets.</p> <p><strong>Joblogic </strong>provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over <strong>100,000</strong> users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.</p></div><p>We're hiring a&nbsp;<strong>Product Director </strong>to lead the strategy, vision, and execution of Joblogic's product portfolio across Field Service and Facilities Management. This is a senior leadership role for someone with <strong>broad product expertise, deep domain understanding, strong people leadership and mentoring skills, and a proven ability to design, build, and scale AI-powered products</strong> in B2B SaaS.</p> <p>You'll own the product vision and roadmap across our entire FSM and CAFM platform, lead, grow, and mentor a high-performing product team, and partner with the executive team to translate market opportunity into commercial outcomes. You'll also be the driving force behind our AI-first product agenda — defining where AI delivers genuine value, embedding intelligence into core workflows, and ensuring we ship responsibly and at pace.</p> <p>Above all, this is a people leadership role. You'll be the coach, mentor, and standard-setter for the product team — building careers, raising the craft bar, and creating the kind of environment where ambitious product people do their best work. You'll be equal parts strategist, people leader, and product craftsperson.</p> <h3>What You'll Own</h3> <p>You'll lead product across the Joblogic platform, including:</p> <ul> <li>End-to-end FSM and CAFM platform strategy</li> <li>AI-first product initiatives — copilots, agents, predictive maintenance, intelligent scheduling, document intelligence</li> <li>Reactive, PPM, and contract workflows</li> <li>Scheduling, dispatch, and optimisation</li> <li>Field engineer mobile experience</li> <li>Asset lifecycle management</li> <li>Quoting → job → invoicing flows</li> <li>Customer portals and self-service</li> <li>Data, reporting, analytics, and embedded BI</li> <li>Vertical-specific FM workflows (HVAC, M&amp;E, FM, building maintenance)</li> <li>Platform, integrations, and developer experience</li> </ul> <h3>What You'll Do</h3> <h3>1. Set Product Vision &amp; Strategy</h3> <ul> <li>Define and communicate a compelling 1–3 year product vision aligned to Joblogic's £100M ARR ambition.</li> <li>Translate market trends, customer insight, and competitive dynamics into a clear, prioritised portfolio roadmap.</li> <li>Make sharp build / buy / partner / sunset decisions across the platform.</li> <li>Partner with the CEO, CPO, CTO, CRO, and CCO to align product strategy with commercial and GTM strategy.</li> </ul> <h3>2. Lead the AI-First Product Agenda</h3> <ul> <li>Own Joblogic's AI product strategy across LLMs, ML, agents, and predictive analytics.</li> <li>Identify the highest-value AI use cases across FSM and CAFM workflows — from intelligent scheduling and dynamic dispatch to predictive maintenance, automated quoting, and engineer copilots.</li> <li>Set principles for responsible, safe, and explainable AI — including data, privacy, evaluation, and human-in-the-loop design.</li> <li>Stay close to the rapidly evolving AI landscape (foundation models, agentic patterns, RAG, fine-tuning, evals) and translate it into pragmatic product bets.</li> <li>Partner with engineering and data leadership to shape the AI platform, data architecture, and ML lifecycle.</li> </ul> <h3>3. Mentor, Coach &amp; Lead a High-Performing Product Team</h3> <ul> <li>Hire, mentor, and develop Product Managers, Senior PMs, and Group PMs across the portfolio — making people growth a core part of how you spend your week.</li> <li>Run regular 1:1s, career conversations, and development plans tailored to each PM's strengths, goals, and growth areas.</li> <li>Coach PMs through complex trade-offs, stakeholder management, difficult prioritisation calls, and high-stakes customer situations.</li> <li>Set the standard for discovery, product craft, written communication, and commercial thinking — and actively raise the bar through feedback and pairing.</li> <li>Establish clear team structure, ownership, levelling, and career paths as the function scales.</li> <li>Build a strong performance culture: clear expectations, candid feedback, recognition, and the courage to make hard people decisions when needed.</li> <li>Foster a psychologically safe, inclusive environment where customer obsession, evidence-led decisions, and outcome ownership thrive.</li> <li>Invest in the team's craft — running PRD reviews, discovery clinics, AI literacy sessions, and post-mortems.</li> </ul> <h3>4. Drive Discovery &amp; Customer Insight at Scale</h3> <ul> <li>Embed deep, continuous discovery across the product team — customer calls, field visits, usage analytics, and qualitative research.</li> <li>Maintain a strong personal connection to customers, engineers, planners, and contract managers.</li> <li>Synthesise insight across verticals to identify portfolio-level opportunities and risks.</li> <li>Champion design partner programs and beta cohorts for new AI and platform capabilities.</li> </ul> <h3>5. Partner With UX, Engineering &amp; Data</h3> <ul> <li>Work hand-in-hand with Design and Engineering leadership to ship simple, scalable, beautifully crafted products.</li> <li>Set quality bars for usability, performance, reliability, and AI behaviour.</li> <li>Ensure mobile and web experiences feel like one cohesive, modern product.</li> <li>Drive a strong data and experimentation culture — from instrumentation to A/B testing to outcome reporting.</li> </ul> <h3>6. Own Commercial &amp; Outcome Accountability</h3> <ul> <li>Own product-led inputs to ARR growth, retention, expansion, and adoption.</li> <li>Define and track product KPIs and OKRs at portfolio and team level.</li> <li>Partner with Sales, CS, and Marketing on positioning, packaging, pricing, and launches.</li> <li>Represent product externally — with customers, partners, analysts, investors, and at industry events.</li> </ul> <h3>7. Shape the Operating Model</h3> <ul> <li>Define how product, design, and engineering work together — rituals, planning cadence, roadmap reviews, discovery operations.</li> <li>Scale the function from a single-product mindset to a multi-product, platform-led operating model.</li> <li>Improve roadmap transparency, prioritisation frameworks, and cross-team dependencies.</li> </ul> <h3>What You Bring</h3> <h3>Must-Have (Non-Negotiable)</h3> <ul> <li><strong>Extensive, proven experience in product management, including substantial experience directly managing and mentoring product managers</strong> in B2B SaaS.</li> <li>Proven <strong>people leadership and mentoring track record</strong> — you've built teams from the ground up, developed PMs into Senior PMs and beyond, and can point to specific people whose careers you've helped shape.</li> <li>Proven track record of shipping and scaling <strong>AI-powered products</strong> — from problem framing through to production, evaluation, and adoption.</li> <li>Deep, hands-on understanding of <strong>modern AI/ML and GenAI capabilities</strong>: LLMs, agents, RAG, evals, prompt and context engineering, model selection, fine-tuning, and ML lifecycle trade-offs.</li> <li>Broad product expertise across multiple domains — workflows, platform, mobile, data, integrations — and the ability to set strategy across all of them.</li> <li>Experience in Field Service Management, Facilities Management, CAFM/CMMS, Construction Tech, or an adjacent vertical SaaS domain.</li> <li>Strong commercial instinct: comfortable owning revenue-impacting decisions, pricing, packaging, and ROI cases.</li> <li>Demonstrated success building, hiring, retaining, and growing product teams of 5–20+ people.</li> <li>Excellent strategic communication — able to translate complex problems into clear narratives for the board, customers, and engineering teams.</li> </ul> <h3>People Leadership &amp; Mentoring</h3> <ul> <li>A natural mentor — you genuinely enjoy growing other people and take pride in their wins.</li> <li>Skilled at giving direct, kind, actionable feedback — and equally skilled at receiving it.</li> <li>Comfortable having hard conversations: performance, levelling, role changes, and tough prioritisation calls.</li> <li>Strong emotional intelligence — you read teams well, spot burnout early, and create space for people to do their best work.</li> <li>Track record of hiring exceptional product talent and building diverse, inclusive teams.</li> <li>Able to flex coaching style — from new PMs needing structure to senior PMs needing sounding-board sparring.</li> </ul> <h3>Product &amp; Leadership Skills</h3> <ul> <li>Strong product craft: discovery, prioritisation, written specs, systems thinking, and outcome orientation.</li> <li>Ability to operate at multiple altitudes — from 3-year strategy to specific PRDs and AI evaluation criteria.</li> <li>Comfortable navigating ambiguity, complex stakeholders, and competing priorities.</li> <li>Data- and evidence-led decision making, balanced with strong product intuition.</li> <li>Influence without authority across executive, commercial, and technical stakeholders.</li> </ul> <h3>Nice to Have</h3> <ul> <li>Experience scaling product in a PE-backed or high-growth SaaS environment.</li> <li>Exposure to international expansion (Europe, North America).</li> <li>Background in scheduling, optimisation, IoT, or operations research.</li> <li>Experience launching agentic or copilot experiences in B2B workflows.</li> <li>Familiarity with APIs, marketplaces, and partner ecosystems.</li> <li>Engineering, data science, or design background.</li> </ul> <h3>Why This Role Matters</h3> <p>Joblogic is evolving from a traditional FSM tool into an AI-first, workflow-intelligent, vertical-focused platform — and the Product Director is the single most important hire in shaping that future.</p> <p>In this role, you'll directly influence:</p> <ul> <li>How 100,000+ users experience Joblogic every day</li> <li>Where and how AI shows up across the platform</li> <li>How quickly we expand into CAFM and international markets</li> <li>The product culture, craft, and bar for the next 100 hires</li> <li>Our path from £25M to £100M ARR</li> </ul> <p>If you want to lead product at a scale where strategy, AI, and execution all matter — and where your decisions show up in the working day of thousands of engineers, planners, and service teams — this is the role.</p> <h3>Joblogic Values</h3> <p>At Joblogic, we expect our team members to champion and embed our core values across their work and customer interactions:</p> <ul> <li>Respect – We value every individual and treat colleagues and customers with professionalism, fairness and empathy</li> <li>Obsession with Customers – We place customer outcomes at the centre of everything we do, striving to deliver meaningful value and exceptional experiences</li> <li>Accountability – We take ownership of our actions, decisions and results, holding ourselves and each other to high standards</li> <li>Rethink Tomorrow – We embrace innovation, challenge the status quo and continuously improve how we work to shape a better future</li> </ul>

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